Frequently Asked Questions


First and foremost, you need to fill in an order form to place your order. You will then receive a personal order page through which you will be able to track the progress of your order and correspond as desired with both your personal writer and the administrator.

Many of our customers find this a source of major concern because they are required to submit personal information when placing their order. We would like to assure all our customers that our writing services are totally confidential and that no third parties have access to your personal information.

Yes, it is. We have put in secure measures to ensure that it is only we that have access to sensitive information that our clients send us. You can rest assured that your account is not prone to any fraudulent activity and you can make unlimited transactions with us.

Yes, we do. Our policies allow clients to request refunds at any stage of the order in the event that something goes wrong.  We value our customers’ satisfaction, a virtue that has seen us enjoy a high customer satisfaction rate for years. We process quality-based refunds in no more than 14 days while all other refunds are processed within 3-4 business days.

On the rare occasion that you are not content with the quality of work delivered, you can request for revision which we will gladly do free of charge. You can in fact go further to request that a different writer be assigned that task. A partial refund can be granted by contacting our support team via live chat, text, or email and specifying that you would like to be granted a partial refund.

Our liability on your paper being late is entirely independent of a client having added extra materials to be put on the paper when the paper is almost due. In such circumstances, a client cannot apply for a refund. If however, it is our fault that a paper was delivered to you late, (which rarely happens), we will contact you well in advance and ask for an extension.

Our customers have 14 days during which they should have granted approval for work done. It is also within these 14 days that a client can request for a refund after which a refund cannot be granted.

Our services are geared towards providing the much-needed assistance to students who are overwhelmed or engaged in activities that require a lot of time input which consequently hinders them from accomplishing their academic tasks on time. We deliver original non-plagiarized work after thorough research.


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