Module 5 Assignment(Teaching and Training in Healthcare)


Assignment: In the LESSON PLAN  or SPECIFICATIONS  format (see getting starting section) define the approach to training and define what each activity will be and what the outcome of each section will be.

You will need to identify classroom setup (or virtual classroom), materials, computer or technical setup needed. There are different lesson plan formats, you can pick one of these or choose another template. If lecture, then write a brief script (important topics to cover).

Part A: LESSON PLAN or SPECIFICATION for teaching this to your target audience.

Part B: What will you need to do to demo the training to one or more of your class peers and your course instructor? The option include:

  • Zoom session: Be prepared with topics to teach that last between 3 and 10 minutes. Please identify 3 times you are available to do a Zoom session between August 14 and August 17 by August 10


  • Video: Create a video lecture using your phone and either submit in Canvas or email to me by August 15. From the topics on your lesson plan, identify the topic you will teach.


  • PowerPoint Slide – Create a slide deck of your presentation for review. The topic on the PowerPoint needs to be from the lesson plan you submitted on July 30 and needs to be a minimum of 5 slides. Submit by August 15.




One important project planning activity is to create a communication  plan that helps establish clear and efficient lines of communication. In  this assignment, you will create a communication plan for the XYZ  Business Workflow project.


Create a communication plan for the XYZ Business Workflow software  development project team. Use the scenario and project information from  Project One, including the project plan documents you have created to  inform your communication plan.

Specifically, you must address the following rubric criteria:

  • Show the line of communication between the members of the project team, the project manager, and the other stakeholders.
  • Describe the scope of communication for all stakeholders, including the frequency, level of detail, and recommended response time.
  • Outline the methods or techniques of communication the team should use based on the type of information they need to share.
  • Describe any specific communication processes, such as status meetings, escalation process, and so on.

For your response, you can draw on the course material, your experience, and research.


Training Needs Analysis writing guidelines

A Training Needs Analysis (TNA) is a systematic process that helps identify the specific training needs within an organization or a specific group of individuals. It involves gathering information about the people who require training, assessing their needs, and determining suitable training methods. This set of instructions will guide you through the process of writing a comprehensive Training Needs Analysis.

Section 1: Describing the People Needing Training (Section heading Audience or Target Group)

  1. Start by providing an overview of the organization or group that requires training. Include relevant background information such as its size, industry, and specific goals.
  2. Identify the target audience for the training. Determine who needs the training within the organization or group. Consider job roles, departments, or any other relevant criteria.
  3. Describe the characteristics and demographics of the target audience. Include information such as their educational background, experience level, and any specific skill sets or knowledge they possess.

Section 2: Identifying Training Needs (Section headings: First Need         Second Need      Third Need

  1. Conduct a gap analysis. Compare the current performance or skill levels of the target audience with the desired or expected performance. Identify areas where there are gaps or deficiencies.
  2. Gather data through surveys, interviews, and observation. Use a combination of qualitative and quantitative methods to understand the specific needs of the target audience. Consider involving supervisors, managers, and other relevant stakeholders in the data collection process.
  3. Analyze the data and identify three key training needs. Look for common themes or patterns in the data that indicate areas where training is required. Ensure that the identified needs align with the goals and objectives of the organization or group.

Section 3: Training Methods and Measurement (Section heading Training Outcomes)

  1. Explore different training methods and options. Consider the nature of the training needs, the available resources, and the learning preferences of the target audience. Examples of training methods include:
  2. Instructor-led training: Classroom-based sessions, workshops, or seminars. b. Online or e-learning: Web-based courses, virtual classrooms, or self-paced modules. c. On-the-job training: Mentoring, job shadowing, or rotational assignments. d. Blended learning: A combination of different methods, such as a mix of classroom and online training.
  3. Define clear objectives and outcomes for each training method. Specify what the participants should be able to do or demonstrate after completing the training. Examples of outcomes include improved knowledge, enhanced skills, or changed behaviors.
  4. Determine how to measure the outcomes of the training. Select appropriate evaluation methods to assess the effectiveness of the training program. This can include pre- and post-training assessments, skills demonstrations, performance reviews, or surveys.

Conclusion: By following these instructions, you can create a comprehensive Training Needs Analysis that provides a clear understanding of the people requiring training, identifies key training needs, explores suitable training methods, and outlines how to measure the outcomes. A well-executed TNA will guide the development of effective training programs, ensuring that the organization or group can address the identified needs and achieve its goals.






Please write the answers to each question


  • What is intercultural communication (reading)?
  • What is communication accommodation theory (CAT) (reading)?
  • Definition of culture (lecture)?
  • What does enculturation mean (lecture)?
  • Definition of communication and the influences and principles thereof (i.e. irreversible, intentional/unintentional, etc.) (lecture).
  • What does it mean to say that meanings are in people, not in words (lecture)?
  • Definition of health communication (lecture)?
  • Reasons to study intercultural communication (lecture)?
  • What is patient-centered care (lecture)?
  • Know the different components of the ecological model of health communication (lecture).
  • What is the definition of intercultural communication flexibility/competence? What are the components (reading/lecture)?
  • What is the difference between an ethnocentric and ethno relative mindset (lecture)?
  • What factors influence intercultural communication flexibility/competence (lecture)?
  • What are the stages of the Staircase Model of intercultural flexibility/competence (lecture)?
  • How can we be more flexible/competent communicators (lecture)?
  • What are the different layers of the iceberg metaphor of culture and why are they important to consider in patient-provider relationships (video)?
  • What is meant by cultural humility and why is it important in the healthcare setting (video)?





  • What are beliefs, values, and attitudes (reading)?
  • Know the descriptions of the following cultural value patterns/orientations from Hofstede and Hall (reading/lecture):
    • individualism/collectivism
    • uncertainty avoidance
    • power distance
    • masculine vs feminine
    • high vs. low-context communication
  • What is the ODIS method? Know the steps (lecture).
  • What are the differences between the biomedical, magico-religious, and holistic health perspectives (lecture)?
  • Name the three prevalent health belief systems and their thoughts on the causes and treatment of illness (lecture).


SHORT ANSWER QUESTIONS | Be sure to answer in your own words using original examples.

.Choose one of the diverse health belief systems covered during week two that is different from your own. Describe it in your own words. Develop a scenario where you are working with a patient or co-worker who employs this belief system. Share how you would use the ODIS system to ensure that you are being a mindful listener and using appropriate and effective communication skills in this scenario.

.How does learning about different cultural values help us in communicating with others? Choose one of Hofstede’s cultural value orientations from our reading/lectures and define it in your own words. Then describe an experience you’ve had or a hypothetical situation where this cultural value influenced an interaction in the health care setting. How did this cultural value influence the situation and what was the result?

.Describe high and low-context communication in your own words. What style do you typically use?  Provide an example.  What can you do in an encounter with someone in the health care setting who seems to speak in a style different from yours?  What adjustments would you make to communicate more effectively?


Reflection on Culture, Identity, and Biases



The purpose of this assignment is to examine how culture permeates all that we do and influences our communication in the healthcare setting and workplace. Becoming interculturally flexible and understanding that we all have biases is important to consider. Working well with others is an important skill to develop and understanding how to be flexible and uncover those implicit biases is key to positive team experiences.

This assignment asks that you examine cultural values, diverse health belief systems, and the power of implicit biases and how to change them.




This assignment requires you to analyze versus summarize. In order to succeed on this assignment, it is important that you review and understand the difference between analyzing and summarizing.  Here is a good resource from the University of Arizona that illustrates the difference: Summarizing vs Analyzing ( )

Think of a culture different than your own that you will likely have frequent interaction with within the career you choose during the next one to five years.  Do not choose a culture that you would prefer to have interaction with. Rather, choose a culture that you will interact with.

In a 3-4 page double-spaced response with 1″ margins using size 12 font, address each of the following questions. Use first person: Since this paper requires you to explore aspects of yourself, it is appropriate to use first person throughout.

  1. Identify a culture with which you work that you would like to investigate. First, choose threeof Hofstede’s cultural value dimensions of this culture that are different from your own culture. Think about valuesand communication behaviors.
  • Explain the cultural value dimensions of the culture different from your own.
  • Compare and contrast those values and behaviors to your own culture.
  • Share specific examples of how there may be misunderstandings due to these cultural values and communication behavior differences in the healthcare setting.
  1. Identify ONEbias you hold about this culture.  Be specific.  Explain.
  2. What are threeimportant ways in which you will become more flexible in order to promote intercultural competence with a person from this culture?How will you go about monitoring your ethnocentrism with this culture? Explain. Be specific. Provide an example.

Here are a few sources to help you learn more about the culture:

Go to Hofstede Compare Countries to compare Hofstede’s value dimensions of different countries. Begin by selecting a country and then select a comparison country.


Culture Crossing  


There’s an explanation of the six cultural (value) dimensions on the Hofstede site: . After reading about them and identifying the culture you’d like to compare your own to, feel free to use the link provided on the assignment:  .

These articles might also be helpful:


If you choose to explore generational differences, here is a resource that may help:




The following criteria will be used to grade this assignment:

  1. Completeness– worth 60 Points and based on:  a.) addressing every question asked in the Task section above, demonstrating analysis (as opposed to summarizing); demonstrating adequate depth and thoughtfulness in your self-reflection.
  2. Appropriate Application of Course Concepts and Terms – worth 25 Points:  your use ofcourse terminology and concepts should demonstrate your knowledge and understanding of the subject matter.
  3. College Level Writing – worth 15 Points:  organization, conventions, grammar, word choice, syntax, and spelling count.



QSO 340 Module Two Case Scenario Guidelines and Rubric


Before a project team can begin working on their project, the  requirements, scope, and goals need to be documented and authorized. In  this assignment, you will create a project charter that includes all the  pertinent information for a given scenario. You will also list the  project’s stakeholders and their influence on the proposed project.

Elite Burger: New Product Launch Case Scenario
David  Smith, a project manager at Elite Burger, was called into an executive  meeting on short notice. During the meeting, the executive team  discussed the increased demand for vegetarian and vegan products in the  industry. So, they decided that a new burger called the “Veggie Time  Burger” will be launched in six months. They want the burger to stand  out from the other similar products with fresh ingredients and new  toppings. Since David has successfully launched other products in the  past, he has been tasked with being the project manager for this new  project.


Review the case scenario and complete the following project  initiation activities: draft a project charter and create a stakeholder  register.

Specifically, you must address the following rubric criteria:

  • Draft a project charter that contains the project title, business case, project requirements, project scope, and the proposed delivery date.
  • Create a stakeholder registry with the names or  titles of project stakeholders, their roles, their level of interest,  and their power or influence on the project. Also, explain in a sentence  or two how you determined their interest and power levels.

For your response, you can draw on the course material, your experience, and research.

What to Submit

Submit a single document of 2 to 4 pages containing the project charter and the stakeholder register.




Planning for your Final Project

You will be creating an infographic for your final project, due on June 22. For this assignment, you will submit the design information for the infographics you will submit. The design information will include the following details:

  • What is your message?
  • Who is your audience?
  • What type of details or data supports your message? (You should include at least 6 details that supports your main message)
  • What type of infographic will you use?

This can be a paragraph that includes the details to describe your proposed infographics (use whole sentences, business writing, spelling and grammar counts, and use APA if you cite another source).

Purpose: One of the first steps in creating a good infographic is to have a plan. These are the minimum details that you would include in your planning.







You work as a service desk manager in the IT department at Packages  Plus Delivery (PPD). The Human Resources manager at PPD has asked your  department to develop a section for the company handbook that addresses a  number of concerns that have been shared by employees. These concerns  focus on the perceived invasiveness of technology used throughout your  company, such as employee badges, sign-in requirements for computers and  building entrances, GPS systems on all delivery vehicles, and  monitoring of the wellness program.

Many employees are struggling with misconceptions about the internet  of things (IoT) and artificial intelligence(AI). They feel as if they  are being watched and monitored all of the time. Employees do not  understand the role that IoT and AI plays in the daily aspects of their  work and the company as a whole. The HR manager would like you to create  this section of the handbook to emphasize the importance of the use of  IoT and AI in improving business strategy and continuing to effectively  meet the needs of customers, employees, and the business as a whole.


You will be creating a 3–5 page section of an employee handbook for  Packages Plus Delivery. Your section may include any images, graphics,  or tables that can be used to clarify or convey information. If you use  resources to support your claims, provide proper APA citations.

The handbook section must include the following topics:

Internet of Things:

  • Provide examples of IoT devices or technology that is used in workplaces by individuals as well as organizations.
    • You can discuss why and how these technologies are being used in the workplace.
  • Explain how the use of IoT impacts a business and its employees.
    • Consider both positive and negative aspects.

Artificial Intelligence:

  • Provide examples of how AI can be used in workplaces by individuals as well as organizations.
    • You can discuss why and how AI is being used in the workplace.
  • Describe the impact AI can have on business strategies.
    • You can discuss why and how the increased use of AI impacts the workforce of an organization.
  • Explain how IoT data is used by AI.
  • Explain security and societal concerns associated with AI.

What to Submit

To complete this project, you must submit the following:

Section of an Employee Handbook (3–5 pages)

  • Your section may include any images, graphics, or tables that can be used to clarify or convey information.
  • You must include appropriate citations for your sources.
  • The handbook section must include all of the topics listed in the directions.


Narrative Paper Assignment Sheet What is the topic? For this paper, you will have a choice of topics. Select one of the topics below: 2. In “My Dell Hid My Privilege and My Mac Hid My Financial Need” we read about how privilege can take on different forms, such as financial or educational backgrounds. Share a story to show a time(s) when you realized your own privilege and the lack of privilege of others. What did you learn from the experience(s) Who is the audience? Imagine you are writing to an audience of faculty, staff, administrators and fellow students at our college. As the writer, what’s important for me to keep in mind? For this narrative, your job is to make sure your story is clear for your reader. In other words, you will use language to show the experience to your readers. Here are some general guides for you as the writer on this assignment. ● Show the reader the lesson (main point/thesis). This can come at the start of the paper and/or you can put it in the conclusion. ● Consider useful background (especially cultural background) your reader may need to follow the story. ● Help the reader follow the events and see connections by using logical organization and effective transitions. ● Help show the experience (and not just tell them) by including narrative elements (word choice, quoted speech, sensory details, inner thoughts, similes (Her strong arm was like a large tree branch) ● Make sure you are not slipping away from the specific focus in your paper. (a good plan can help) ● Edit you language use (especially verb tense). ● Format your paper for MLA or APA What is the genre (form) for this We will write a personal narrative essay. You can organize it in any logical way, but here are two possible ways to plan your paper.




One Long Story I. Introduction A. Interesting hook B. Background the reader needs before the start of the story. C. Thesis (here or at end) II. Body A. First part of story B. Second part of story C. Third part of story III. Conclusion A. End of story B. Thesis or Point to Story C. Final thought (advice, prediction, opinion) I. Introduction Several Smaller Stories A. Interesting hook B. Background C. Thesis II. Body A. First example story B. Second example story C. Third example story III. Conclusion A. Tell thesis (point of story) B. Final though (advice, prediction, opinion) What are the constraints? (limitations) Word count: 1,125 words MLA formatting



My Dell Hid My Privilege and My Mac Hid My Financial Need By Zöe Sottile The most exciting part was the laptop.

My mom grabbed the thick envelope out of my hands and read off the amenities associated with the Tang Scholarship to Phillips Academy: full tuition for all four years, a free summer trip, $20 a week for me to spend on all the Cheetos and nail polish my heart desired, and finally, a free laptop.

I had never had a computer of my own before, and to me the prospect symbolized a world of new possibilities. I was the only student from my public middle school I knew to ever go to an elite boarding school, and it felt like being invited into a selective club. My first week at Andover, dazed by its glamour and newness, I fought my way to the financial aid office to pick up the laptop; I sent my mom a photo of me grinning and clutching the cardboard box. Back in my dorm room, I pulled out my prize, a heavy but functional Dell, and marveled at its sleek edges, its astonishing speed.

But the love story of my laptop came clamoring to a halt. In the library, as I stumbled to negotiate a space to fit in, I watched my friends each pull out a MacBook. Each was paper-thin and seemingly weightless. And mine, heavy enough to hurt my back and constantly sighing like a tired dog, was distinctly out of place. My laptop, which I had thought was my ticket to the elite world of Andover, actually gave me away as the outsider I was.

For a long time, this was the crux of my Andover experience: always an outsider. When I hung out with wealthier friends, I was disoriented by how different their lives were from mine. While they spent summers in Prague or Paris, I spent mine mining the constellation of thrift stores around New Haven. The gap between full-scholarship and full-pay felt insurmountable.

But I also felt like an outsider going to meetings for the full-scholarship affinity group. My parents attended college and grew up wealthier than I did,



giving me cultural capital many of my full-scholarship friends never had access to. Moreover, I’m white and could afford occasional concert tickets or

sparkly earrings. The laptop, carried by all full-scholarship students and coded with hidden meanings, pivoted my friends’ understandings of me. At home, I grew up middle class, then became the privileged prep school girl. But at Andover, suddenly, I was poor. Trying to reconcile these conflicting identities, I realized how complex and mutable class is. My class is connected to my parents’ income, but it’s also rooted in cultural knowledge and objects that are charged with greater meaning.

Which brings me back to the laptop: in the middle of my senior fall, my exhausted Dell broke and I couldn’t afford another. When I managed to borrow a slim Mac from my school, I felt the walls around me reorient. I hoped that now I wouldn’t have to think about the electric web of privilege and power every time I sent an email. Instead, I felt a new anxiety: I worried when I sat in the magnificent dining hall with my beautiful computer that I had lost an important part of my identity.

visit 1

My Dell Hid My Privilege and My Mac Hid My Financial Need (continued)

When I started at Andover, these constant dueling tensions felt like a trap: like I would never be comfortable anywhere. (The school sensed it too, and all full- financial aid students now receive MacBooks.) But maybe it’s the opposite of a trap. Maybe I’m culturally ambidextrous, as comfortable introducing a speaker on

the stage of Andover’s century-old chapel as getting my nose pierced in a tattoo parlor in New Haven. My hyper-awareness of how my Dell hid my privilege and how my Mac hid my financial need pushed me to be aware of what complicated stories were hiding behind my classmates’ seemingly simple facades. I am a full- scholarship student who benefits from cultural,

socioeconomic and racial privilege: my story isn’t easy, but it’s still mine.1


Project Assignment Overview

For the duration of this course you will be working on the Project Assignment. Each week you will learn new things that you can relate and apply to this project. Each week you should have updates to add to the project assignment. By the end of the course your project will be completed and will apply what you have learned from each module.



You work for a local hospital in the Process Improvement office as a business analyst. You have been asked to work on a new process improvement initiative.  Healthcare practitioners are reporting that when seeking information, they have unmet needs. They are also reporting that the information they do find is not of great quality. Lastly the healthcare practitioners are unsure how to present the found information in a way that is easy to understand.




Week 9:  Evaluating Search Outcomes & Presenting the findings


  1. Include your notes from the weekly material as it applies to this assignment.
  2. Think about how this applies to your organization and the recommendations you might have on this topic, put that into your notes.
  3. Create a presentation to your organization using PowerPoint or Sway. In the presentation, you need to begin with the problem statement; Healthcare workers have unmet information needs. Then go about educating your organization on information seeking, be sure to include information from each of the areas you covered in this course. You need to then present the ‘recommendations’ to your organization on how – based on your learning – you would fix or at least improve upon the problem.
  4. The instructor will check your one note for progress and add comments as needed.